Never had the experience of desperately searching for an ATM and when eventually got your hands on one you discover it is not working?
I did too.
Yet last time I had a much better experience than just start searching again: someone had noticed the ATM was out of use and just minded to put a sticker on it, pointing to the nearest ATM.
User experience is not confined to the interaction with a tool, it is a much broader experience. And I'm thankful to whoever put that sticker for making mine better while in trouble. :)
I did too.
Yet last time I had a much better experience than just start searching again: someone had noticed the ATM was out of use and just minded to put a sticker on it, pointing to the nearest ATM.
 |
| "Next ATM 150m --->" |
User experience is not confined to the interaction with a tool, it is a much broader experience. And I'm thankful to whoever put that sticker for making mine better while in trouble. :)
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